Frequently asked questions
What almost everyone asks
If something is still unanswered, message us on WhatsApp — we answer right there.
Where is the meeting point?
At Restaurante Madugandí, 100 metres before the Bayano Bridge, on the Pan-American Highway heading to Darién. From there the boat transfer is included: the lodge can only be reached by water.
What time does the day trip start and end?
You meet at 8:00 a.m. and the boat leaves at 8:30. Be on time — the boat does not wait. You are back at the meeting point at 2:00 p.m.
What are the check-in and check-out times?
Check-in 3:00 p.m. and check-out 2:00 p.m. the next day. Arriving outside that window carries an extra per-person charge, because it means an additional boat trip; we confirm the amount when we arrange your arrival.
Which meals are included?
With a stay, breakfast is included. Lunch and dinner are not: buy them at the restaurant run by local entrepreneurs, or bring your own food — coolers with food and drinks are allowed, and you can use the grill in the BBQ area. On the day trip lunch is included: fried tilapia with salad, patacones and lemonade, which can be swapped for chicken or beef.
Do you accept pets?
Yes, we are pet friendly. Let us know when you book and we will get the cabin ready.
Is there a minimum age for the cave?
Yes, 12. It is also not advisable for the very elderly, or for anyone with claustrophobia, an extreme fear of darkness, or a phobia of the bats and insects native to the cave ecosystem.
What should I bring?
Closed, thick-soled shoes — no bare feet, sandals or Crocs inside the cave —, quick-dry clothing and a full change for the end, insect repellent, toiletries and a towel. Bring your licence and ID or passport too: there are checkpoints on the road.
Is transport from the city included?
No. The boat transfer from the meeting point is included, but getting to the meeting point is on you. It is about 90 minutes from Panama City.
I have an allergy or I am vegetarian — is there an alternative?
Yes. Tell us at least a day ahead. The usual alternative is lentils with rice, salad and fruit, or chicken or beef.
Can I cancel or change the date?
You get a full refund with 7 or more days notice. It does not apply to already rescheduled dates or holidays. If you reschedule, you have 30 days to use the new booking. If the weather forces a change, the date moves but the payment is not refunded.
Do the prices already include tax?
Yes. The rates you see on this site already include ITBMS tax. The booking engine shows the rate before tax and adds it at checkout.