Weather and undelivered services policy

All services are subject to the weather

At Bayano, activities depend on nature, and all of them are subject to the weather. This is how we handle it when weather or safety do not allow something you booked. Weather, river and trail conditions can change, shorten or prevent an activity. In each case we assess the situation and let you know whether to reschedule, refund or leave a credit.

Safety comes first

Our guides may change, shorten or call off an activity because of weather, river or trail conditions, or group safety. That decision is Bayano's and is final.

If we cannot deliver an activity

If we cannot deliver an activity because of weather, safety or any reason beyond your control, you may choose:

• Rescheduling at no cost, subject to availability during your stay.
• A full refund of that activity's price.
• A credit for a future visit (optional), valid for 12 months.

If an activity is only partly delivered, we refund the undelivered portion proportionally.

If there was not enough time or it was the guest's decision

If the activity does not take place because there was not enough time (for example, arriving late or the group's pace) or because of the guest's own decision, Bayano is not responsible and no refund or credit is due. If, as a goodwill gesture, we agree to return money, it will be minus the fee charged by the payment method, and we will show you the amount and the reason for the deduction.

How refunds are paid

Refunds are paid to the original payment method, within 7 to 10 business days.

Bookings made through platforms

If you booked through Booking, Airbnb or another platform, that platform's rules also apply.

Questions about your booking?

Message us on WhatsApp at +507 6861-6560 or write to bayanocavespty@gmail.com and we will help.